Terms & Conditions

 
TERMS & CONDITIONS

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

As we use natural materials we're unable to provide a warranty after usage of our products.

All shipping charges, to deliver goods to our company are fully paid by shipper - we will not refund shipping costs at any case. After goods are replaced, we will ship it out to you by BRAM prior to our cost. If you wish to choose DHL or Fedex to receive your goods quicker please inform us - in this way we will make the calculation cost for you (for products that don't come with free shipping only).

Before you buy any items, please ensure that you have verified compatibility with your device. We will not take any responsibility and will not accept returns for items purchased that are not compatible with your device.

Purchaser is responsible for all shipping costs on all merchandise returned to us for exchange or warranty. Please allow up to (5) business days for our team to check your returned items.

All defective items being returned must be packed as if they were new and working. Failure to do so may invalidate the warranty. We are not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier.

If the returned product is found NOT DEFECTIVE we will return the original working part to you at your expense for the return shipping costs and you will be responsible for a administration fee of $20.

Cancellations and Returns

Cancellation

You can cancel your purchase at any time up until it has been dispatched from our China dispatch warehouse.

Returns and Refunds

We DO NOT issue refunds, only exchanges are accepted.

If an item is damaged during the fitting process on the device we are unable to offer a refund or exchange.

Due to our products being made from real wood there may be slight imperfections, this is normal as natural materials are used. For this we are unable to offer a refund or exchange.

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

We DO NOT accept returns on products that have system requirements which the customer has failed to overlook.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.

Customs

The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.

The price of the products sold is in USD and it doesn't include taxes (VAT)

Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform Lisi Communication in order to ascertain the reason for the delay.

We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws.

We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.

The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.

It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed. Kind Reminder: Due to our company using pure natural bamboo material, we're unable to refund or replace incase of any damage.